You may have noticed the new looks of the website - we have refreshed the looks and menus, and expanded the site to handle the new Android version of MotoScan.
Everything for MotoScan Windows is as it was before - nothing has changed.
MotoScan Android has been added to the site, and you can see that the configurator software for the Android version is an online config tool.
If you are an existing MotoScan Windows customer, you can start a trial version for the Android edition from within your login.
If you need assistance, please send an email to firstname.lastname@example.org - and we will help you out as soon as possible.
UAC is by default blocking communication to a USB device, even through Mobile Device Center. At the Windows START BUTTON you must type UAC (and Enter) in the search field. Move the slider to the bottom / “Never notify” position and click OK. You may need to restart the PC before you try again. If you are using FTP please check your firewall settings. Windows firewall might be blocking the communication. Disable the firewall or add an exception for MotoScan.
Windows XP with SP2 or later, Windows 7/8/10
The installation process is described in the User's Guide, you just have to follow the steps through the installation process.
Make sure that the hand terminal is placed in the cradle and that there is an Active Sync (Windows XP) or Mobile Device Center (Windows 7/8/10) connection. Start the MotoScan application on the PC and click on the “Install application” button. The the Moto-scan client software will then be transferred to the scanner / hand terminal. Make sure that the scanner / hand terminal stays in the cradle during the installation process. Depending on the hardware the scanner / hand terminal will reboot after the installation has finished.
With Active Sync (Win XP) or Mobile Device Center (Win 7/8/10 ) running on the PC you just place the hand terminal in the cradle. The scanned barcodes / the registered items will then be transferred, each as a record in a plain text file. If FTP is used, the terminal will synchronize with the server at the defined interval.
On the PC, start the MotoScan application and click on the “Change Settings” button. Expand “Data Transfer Settings”. In “Destination directory for data file” you can see the current destination. You can see and change the destination folder here. In “Data file name” you can see or change the file name that will be used for the data transfer file.
No registrations are lost. Just put the scanner / hand terminal back in the cradle and let it charge for a couple of hours. When charging, the LEDs on the scanner / hand terminal are flashing.
Make sure that the LED light(s) that indicates charging is blinking. If this is not the case, then check the power supply.
All Symbol/Motorola WinCE devices having CE5 can run the software
Though, it is optimized for MC1000 hand terminals and MT2000 scanners, supporting the small non-touch screens
This can be done in the MotoScan application. Click on the various subjects and select the possibilities according to your needs. The possibilities are described in the Setup Guide which can be downloaded here on the website. After a change has been made you must transfer the settings to the scanner / hand terminal by selecting “Transfer settings” from the main menu in the Moto-Scan application. Make sure that the scanner / hand terminal is in the cradle and that Active Sync (WinXP) or Mobile Device Center (Win 7/8/10) is running.
Place the scanner / hand terminal you want to copy the settings from in the cradle. Make sure that there is an active connection to the PC. Start the MotoScan on the PC and click on “Load settings from terminal button”. In the menu that appears click the “Save settings” button. Then click on the “Cancel” button to go to the main menu. Now place the scanner / hand terminal you want to copy the settings to in the cradle. Again make sure there is an active connection to the PC. Click the “Transfer settings” button.
In Control Panel|User Accounts| Change user account control settings. Move the slider to “Never notify” position and click OK.
In Win7, when trying to write in sensitive areas (e.g. C:\, C:\windows; C:\Programs) there is a feature called virtual store which redirects files to:
Set the directory for the data file to a non-sensitive location or lower the UAC settings (See also answer above)
Please go to the Try Now page in the top menu, and register for a 60-days Trial account
Log in with your existing account. On the My Account-page, you will find a Start Android Trial-button.
Clicking this, will upgrade your account to handle Android devices, and add a 60-days trial license to your account.
If you're an existing MotoScan user, simply use your available licenses - or click the 'Get more licenses'-button on the My Account page.
If you have a trial account, click the 'Get full license'-button on the My Account-page
If you are a reseller, contact Ingram Micro Europe
Download the installation guide
If upgrading your device from earlier versions to Marshmallow (6.0), you must un-enroll the device before upgrading and enroll again after upgrading.
Failing to do so, will cause the system to see your device as unknown, and pull a new license from your license pool, effectively resulting in loss of a license